Real support, every day
IPTV Services supports every Kopen TV plan by live chat, WhatsApp and email. Share the device, player and exact issue so the team has a useful starting point.
Help
Kopen TV help center
Quick answers about choosing, ordering, signing in, renewing and refunds. Kopen TV plans are supported by IPTV Services, so the contact options below reach the team that can act on your order.
Contact support
Live chat
The shared IPTV Services chat loads automatically on this page. Use the native widget or open it below; WhatsApp and email remain available if it is blocked.
Open live chat+44 7577 326684. The message starts with a note that you came from kopentv.tv; edit it before sending.
Message on WhatsAppBest for order and refund questions where you need a written record.
contact@iptvservices.onlineHelp them help you: include the email you ordered with, any order reference, your plan (term and connections), your device and player app, and a screenshot of any error. Never send card numbers or passwords for other accounts.
Before buying
How do I choose a plan?
Count the screens that play at the same time (connections), then pick a term you are confident about. The calculator shows the total for any combination.
Can I check a channel first?
Yes — ask about a specific channel or look for it during the trial.
Is there a free trial?
Prepare a 24-hour no-card trial request on Kopen TV. Review the unsent message and send it through WhatsApp or email. Support confirms availability and supplies access instructions; the page does not activate an account.
Ordering and payment
Where do I pay?
On the IPTV Services checkout at iptvservices.online. Kopen TV does not take payments. Depending on the method you choose there, IPTV Services may email you a link to complete payment with its payment provider.
Which payment methods are available?
The ones shown on the IPTV Services checkout when you order. They can change, so Kopen TV does not list them.
What currency is charged?
US dollars (USD). Cards in other currencies may incur a conversion fee from your bank.
The checkout shows a different plan from the one I chose.
Do not pay. Go back, choose the plan again and use the checkout button, or contact support with a screenshot.
Login details and setup
I paid but have no login email.
Check spam and promotions folders and search for “IPTV Services”. Delivery depends on payment confirmation and any manual checks. If it still has not arrived, contact support with your order email address and any order reference.
How do I sign in on my TV?
Install a compatible player and use the Xtream Codes or M3U option with the details from your email. See setup guidance.
A stream will not start on one screen.
Check how many screens are playing. Your plan allows a fixed number of simultaneous connections; stop playback elsewhere and try again.
Renewal
Will I be charged again automatically?
The displayed price is one prepaid total for the selected term; a monthly equivalent is not monthly billing. Confirm the payment and renewal conditions with IPTV Services before paying. To continue after the term, ask support how another period will be applied to your account before ordering again.
Can I renew on a different plan?
You can choose any term and connection count when you order again. Ask support how a renewal is applied to your existing login before you pay.
Refunds
What is the refund policy?
The Kopen TV refund policy allows requests within 7 days from purchase for new subscriptions only. Contact technical support first; one refund per customer. Renewals, upgrades, customer-side internet or ISP restrictions, device configuration problems, occasional buffering and minor channel downtime are excluded.
How do I ask for a refund?
Contact support first, then email contact@iptvservices.online with your order number and reason if you wish to request a refund within the eligible window. Approved refunds return to the original payment method; allow 3–5 business days for processing after approval.
Policies at a glance
A term you choose
Your plan is one prepaid payment for its selected period. Ask about renewal and plan changes before the term ends. A monthly equivalent helps comparison; it is not monthly billing.
Clear refund conditions
New subscriptions only: contact support within seven days from purchase, with support first and one refund per customer. Renewals, upgrades, customer internet/ISP or setup issues, occasional buffering and minor downtime are excluded. Approved refunds use the original method, with 3–5 business days processing. Read the full policy.
Try your own setup
Prepare a 24-hour trial request with no card required. Review and send it yourself by WhatsApp or email; support confirms availability. Preparing a draft does not activate access.