A clear policy before payment
Refund and returns policy
Refund requests within 7 days from purchase for new subscriptions only, with support first and the conditions below. Updated .
The window starts at purchase.
New subscriptions may be considered for a refund when requested within 7 days from purchase. Contact technical support first so the issue can be investigated. The time window does not restart when credentials arrive, the account is activated or you first watch.
Who can request a refund?
This policy applies to new Kopen TV subscription purchases handled by IPTV Services. It is limited to one refund per customer. A request is assessed against this policy and the order information; the seven-day wording is not an unconditional promise that every request will be approved.
Renewals and upgrades are excluded. Choosing a different connection count or adding a new period does not create a new-subscription refund entitlement. Ask support how the proposed order is classified before payment if you are unsure.
Contact support before requesting cancellation.
Give the team a clear description of the problem and an opportunity to help. Include your order reference, purchase date, order email address, term, connection count, device model, player and the exact symptom. Explain whether it affects one channel, several sources or the whole connection, and what you have already tried.
Use contact@iptvservices.online, the live chat or WhatsApp. Keep the correspondence so the team can review the issue and timing. Never include card numbers or public screenshots containing credentials.
What is excluded?
- Renewals and upgrades. These purchases are outside the new-subscription policy.
- Customer-side internet or ISP restrictions. This includes connection problems or ISP blocking affecting your setup.
- Inability to configure your device or player. Check compatibility, app availability and any separate player licence before purchasing.
- Occasional buffering or minor channel downtime. The offer does not promise uninterrupted playback or that every source is always available.
- Requests outside the purchase-based seven-day window or a further refund after the one-per-customer limit has been used.
Catalogue changes, player differences and connection conditions are explained on the terms page. Ask about a priority programme and use an available trial to check your actual setup before choosing a long term.
How to make a request
- Contact technical support with the issue and allow it to be investigated.
- If you wish to request a refund, state that clearly within 7 days from purchase. Include the order number, purchase date and reason.
- IPTV Services reviews the purchase and support history, confirms whether the request meets the conditions and explains the outcome.
Sending a message does not automatically cancel the account or confirm that a refund has been approved. Keep the reply and use the same order reference when following up.
Approved refunds and processing
Approved refunds return to the original payment method. Allow 3–5 business days for processing after approval. Your bank or payment provider may determine when the returned funds appear. Contact support with the approval reference if you need the status of an accepted request.
Returns for a digital service
The subscription provides digital access; there is no physical Kopen TV product to post back. This site does not sell a television, streaming box or separate player licence. A device retailer’s or app developer’s return policy is separate from the subscription refund process.
Before choosing your term
Review the exact USD total, selected active streams and device requirements. The local 24-hour no-card trial page prepares an unsent request for support to confirm availability. If any condition is unclear, ask before paying. The shared seller’s published refund policy and checkout information are available alongside this explanation.
Nothing here is intended to exclude consumer protections that apply to your purchase.